Frequently Asked Questions from our customers

Can you provide Storage?

Yes we can. We offer storage through our sister company Howarths Storage. Whether you require one week to several years, we can accommodate your needs. Our storage prices are extremely competitive and our premises are secure with CCTV coverage. Give us a call for a NO obligation quote.

Can you move plants?

Yes we can! we can and will move any size and any amount of plants but please remember to let us know at the time of quoting as we cannot stack on top of plants so this may require a larger or additional van.

Can you move pets?

Unfortunately, we cannot move pets as we believe putting live small animals such as Dogs/Cats on the back of a removal van stresses them out and scares them.We always advise our customers to either travel with their pets in a car/taxi or leave their pets with a pet sitter or kennels whilst the move is underway.

Can you take away furniture no longer wanted?

Yes we can. This will be an additional cost but we hold a waste carriers licence so can dispose of unwanted furniture.

Can you remove windows and doors to get furniture out of the house?

Yes we can, this is an additional cost but we have a highly skilled and professional window fitter we use for such tasks.

Can you move things from our hatch loft?

Unfortunately our insurance will not cover us to remove items from lofts unless they are properly boarded out with adequate stairs and an entry point.

Do we need to empty drawers prior to our move?

Not necessarily. If the drawers come fully out of its carcass then there is no need to empty them. Please let us know at the time of quotation.

Do you move valuable items?

Yes we do. Please ensure, if you are packing items yourself, they are well packed and marked with “fragile.”

Do we need to pay a deposit?

No, we do not take deposits. We work on the trust of our customers just as you are trusting us with your prize possessions. However, we do ask for payment 24 hours prior to your move.

Can we book you provisionally for our up and coming move?

We do allow customers to book in with provisional moving dates. If these dates change, please give us as much notice as possible so we can continue to accommodate you.

Do I need a parking permit for your Removal Trucks on the day of the move?

No, if there is going to be limitations to us loading/unloading outside your property, we can organise the parking for you with your local council. However, if you live on a residential street, we would appreciate it if you could arrange with neighbours to move their vehicles so we can park adequately and begin your move as quickly and efficiently as possible.

Are you part of any organization?

Yes we are. We are an accredited and proud member of Move Assured. This organization vets Removals Companies to ensure the highest of standards. Please see our profile on their website for further details.www.moveassured.com